What should I do if my product develops fungi or mold over time?
Our products are made with natural ingredients and minimal preservatives, so proper storage is essential. If you notice fungi or mold, discontinue use immediately. Always store products in a cool, dry place, away from direct sunlight or moisture. Ensure containers are tightly closed after each use.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, natural ingredients designed to be safe for children. However, we recommend doing a patch test on a small area of skin before full use, especially for kids with extremely sensitive skin or allergies.
Can I use your products on newborns?
While our products are made with safe, natural ingredients, we recommend using products with leave-in preservatives for babies over 1 year old.
Do your products contain preservatives to prevent spoilage?
Our products use mild preservatives to maintain quality while keeping them safe for children. However, because they are free from harsh preservatives, they require proper storage to prevent spoilage.
With which preservative do you work?
We use Phenoxyethanol and Glyceryl Caprylate (Optiphen Plus blend) as preservatives in our products. These are some of the safest and most effective options available that help keep our formulas fresh and free from harmful bacteria and mold. Our goal is to avoid synthetic chemicals as much as possible, and we’re always working to improve and find the “perfect” preservative. The key is to use the minimum effective amount—usually around 1%—to protect the product while keeping it gentle and natural.
Why is the preservative so important?
Great question! We know preservatives aren’t the most exciting topic, but they’re absolutely essential. Without the right preservative, our natural ingredients could spoil or grow bacteria and mold, which isn’t safe for you or your family. Using a carefully chosen preservative at the minimum effective amount helps us keep every product fresh, safe, and gentle—so you can trust what’s going on your child's hair is healthy and effective. We’re always working to improve and find the perfect balance between safety and natural goodness.
Are your products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals. We are committed to ethical practices in every step of our production process.
Do your products contain synthetic fragrances?
No, we use only natural scents from essential oils or plant extracts to ensure safety and avoid harsh chemicals.
Why do you use essential oils in your products?
Essential oils are derived from natural plants and are rich in beneficial properties. They can soothe, moisturize, and protect the skin while providing a light, pleasant fragrance. Many essential oils also have antimicrobial, anti-inflammatory, and calming effects, making them ideal for gentle care.